This group meets to discuss matters affecting general housing (rents, welfare changes, voids (empty properties) lettings, etc.) to be kept informed of all aspects of the activities of the department this includes compliments and concerns and to discuss the way forward.
The group meet every 3 months to look at tenancy management topics. Members look at performance information which helps the Association to identify where services could be improved.
This group raised the subject of rent payments on-line which are now available to tenants.
Three of the group meet separately to look at anti-social behaviour policies and procedures. They are helping the Association work towards the Welsh Government standard for dealing with anti-social behaviour.
Members also review policies and have helped to look at what information needs to go to tenants regarding the recent welfare reforms.