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TENANTS PANEL MEETING

The next meeting of the Tenants Panel will take place on 19th October 2017 at Hazel Court in Swansea. If you are interested in attending this meeting as an observer or with a view to joining the panel, please contact Carol Johns, Family Housing's Tenant Participation Officer on 01792 482762 or email carol.johns@fha-wales.com. Numbers of observers are sometimes limited by the meeting room size. Your travel expenses will be paid by Family Housing.


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FREE LEGAL ADVICE - SWANSEA LAW CLINIC

Do you need confidential legal advice? Not sure where to start?

We are now taking appointment bookings for Swansea Law Clinic, which will be open from 30th October 2017.
Swansea Law Clinic gives
FREE initial advice and assistance to staff, students and members of the public via students under the supervision of members of staff and volunteer local lawyers. For full information and contact details please CLICK HERE.


TENANTS PANEL MINUTES

The minutes for the Tenants Panel meetings held on 8th June 2017 and 20th July 2017 are now available. You can view all the Panel's minutes by clicking here.


 

 


Tenant Pulse

Are you a tenant in Wales?
Want your views on a wide range of subjects to be heard by:
Your landlord?
Your local Council?
Welsh Government?
Key community decision makers?

If you do, why not join Tenant Pulse.
You will be asked occasionally via short surveys about important issues e.g. Welfare reform, new housing legislation etc.
Each time you give your view you could win High Street vouchers.
We positively encourage tenants from all types of housing

How to join Tenant Pulse
Go to: www.tpas.cymru/pulse
or by filling out our freepost paper registration form – copies available by phoning 02920 237303 or 01492 593046


CITIZENS ADVICE BUREAU BENEFITS LEAFLETS

The Citizens Advice Bureau has produced a series of leaflets which can help you ensure that you are receiving the appropriate benefits. Click on the links below to read them.

Can I get a benefit check
Can I get debt advice
Child DLA
Do you need advice NPT
PIP workshop leaflet


FAMILY HOUSING TENANTS SURVEY 2016

The results of the STAR Survey conducted on behalf of Family Housing by Strategic Research & Insight at the end of 2016 have now been published. Please click on the link to read the report.


SCRUTINY PANEL REPORT - COMMUNICATIONS - PART 1

The Family Housing Scrutiny Panel have now published their Communications Report - Part 1. Click on the link to read the full report.


MEET FAMILY'S COMMUNITY HOUSING OFFICERS

The Community Housing Team is there to answer all your tenancy queries and are on hand to help with the day to day management of your tenancy. You can meet the Community Housing Officers by clicking on the link.



TENANTS VOICE IN THE REGULATION OF HOUSING ASSOCIATIONS

The Welsh Government’s Housing Regulation Team regulates Housing Associations registered in Wales, which are also known as ‘Registered Social Landlords’ (RSLs).

Housing Association tenants can make their views known to the Regulation Team in several ways. If you have something to say, click on the links to read about how you can do this in English or Welsh.


MEET FAMILY HOUSING'S FINANCIAL & WELFARE OFFICER

Family Housing understand that tenants may sometimes experience financial problems and have difficulty in paying the rent. Help is available from Family's Financial & Welfare Worker, Phil Burge. Click here for full details of the help available and how to contact Phil.

SWANSEA CHILDREN'S CHOIR

The recently formed Swansea Children's Choir aims to help boys and girls between the ages of 7 and 13 grow their confidence through singing practice and performance. If you're interested in learning more, please click on the link which will take you to their Facebook page.


COMMUNITY HOUSING OFFICERS

The Community Housing Officers for some areas of Family Housing's housing have recently changed. A full list can be viewed by CLICKING HERE.


INTERESTED IN JOINING THE SCRUTINY PANEL?

The Scrutiny Panel is looking for enthusiastic tenants to join them. Give us a few hours a month to challenge Family Housing’s decisions that affect us all. CLICK HERE for full details.


FAMILY HOUSING'S SELF EVALUATION REPORT 2016

Family Housing have published an easy-to-read synopsis of their Self Evaluation Report 2016. This gives all tenants an insight into how Family Housing are performing. Click on the links to read it in ENGLISH or WELSH.


FAMILY HOUSING'S REGULATORY ASSESSMENT OPINION REPORT

The Regulatory Framework for Housing Associations Registered in Wales was issued in 2011 and sets out the expectations to be met by housing providers to ensure that residents get a fair deal and that public money is safeguarded.

Click on the links to read Family Housing's latest Regulatory Assessment report in ENGLISH or in WELSH.


CALLING REPAIRS FROM MOBILES IS NOW FREE!

From 1 July 2015, as part of the UK Calling changes, all numbers starting 0800 or 0808 were made free for consumers to call from mobile phones, as they already were from landlines.

This includes calls to Family Housing Repairs service on 0800 435223.

For further information on the changes, click on the links below.
https://www.ukcalling.info/freephone
http://www.bbc.co.uk/news/business-33330163


ESTATES MONITORING SITE ASSESSMENT

We all want the common areas around our homes in complexes to look their best. Most are cared for by Family Housing's Estates team. You can now easily give feedback online by answering a short survey. CLICK HERE to complete the form.


DON'T MISS A THING!

The Family Tenant website is regularly updated with useful information for all tenants. If you want to make sure you don't miss any of the latest information, sign up for our email newsletters!

We'll send you an email each time a new post is added, and we'll also send you occasional emails with other useful information.

You can sign up by completing the boxes in the top right hand corner of the HOME PAGE. You'll receive an email for you to confirm that you want to sign up. Click on the link in that email and you'll soon be keeping up to date with all the news!

You can unsubscribe at any time by clicking the link at the bottom of each email.



FREE LEGAL ADVICE - SWANSEA LAW CLINIC

Do you need confidential legal advice? Not sure where to start?

We are now taking appointment bookings for Swansea Law Clinic, which will be open from 30th October 2017.
Swansea Law Clinic gives
FREE initial advice and assistance to staff, students and members of the public via students under the supervision of members of staff and volunteer local lawyers. For full information and contact details please CLICK HERE.


SUPPORTING PEOPLE DIRECTORIES OF SERVICES

Please find below links to the lists of services provided in the five counties in which Family Housing Association operates.

Swansea
Pembrokeshire
Neath – Port Talbot
Ceredigion

Carmarthenshire
Carmarthenshire currently do not have a directory of services in this area. It will be added as soon as one becomes available.


ONLINE TODAY: HELPING PEOPLE WITH SENSORY LOSS GET ONLINE

OnlineTodayTechnology can make life easier if you have hearing or sight problems, but knowing where to start isn't always easy - Online Today Cymru is here to help. CLICK HERE for more information.


BETTER JOURNEY & SAFE JOURNEY CARDS

First Cymru have produced the BETTER JOURNEY and SAFE JOURNEY templates which can be printed out and used to help make journeys on Swansea's buses easier for many people.


FIRE DOOR SAFETY

fire doorA door’s a door’s a door, right? No, a fire door is an engineered safety device.

Fire doors are a crucial part of the passive fire protection of every commercial, public and multiple occupancy building.  They save lives and property. CLICK HERE to read an article all about fire doors and why they're so important!


CARBON MONOXIDE POISONING – WHAT ARE THE SYMPTOMS?

Unsafe gas appliances produce a highly poisonous gas called carbon monoxide (CO). It can cause death as well as serious long term health problems such as brain damage. CLICK HERE to read about the signs to look out for and keep yourself and your family safe.


THE ADVICE CAFÉ

Advice_CafeAre you from an ethnic minority background and aged 50+? Come and talk to the Advocacy Officer at Swansea Mosque about local services, activities and events. The Welcome Event is on Monday 18th May 2015 at 2pm and then The Advice Café will be on the first Monday of every month. CLICK HERE for full details (opens in a new tab window).


NEW ANTI-SOCIAL BEHAVIOUR TRIGGERS - A STRONGER VOICE FOR VICTIMS

Victims of anti-social behaviour (ASB) have been given a stronger voice thanks to the introduction of the Community Trigger.

The new initiative has been introduced in the UK and processes have been put in place in Carmarthenshire, Ceredigion, Powys and Pembrokeshire to allow people to access the new power.

Read the full story in ENGLISH or WELSH.


FAMILY HOUSING ANNUAL REVIEW 2013-2014

The Annual Review is now available to read online. CLICK HERE to read the review (opens in a new tab / window)


DIRECT DEBITS CHANGES

directdebit-logo
fha_logo
allpay_logo
Family Housing Association Wales Ltd has changed the way in which we set up and manage direct debits.  Allpay are now collecting our direct debits and this means that our tenants can set up and amend your payments for Rent, Water or Recharges over the phone or at Family Housing Association’s office with an Income Recovery staff member. We can now offer more flexible payment cycles which are weekly, fortnightly, 4 weekly, monthly, quarterly and annual.

If you would like more information on this, to set up or amend a direct debit please contact the rents team by:

  • Phone : 01792 482705 or
    Freephone: 0800 021 3930
  • Email: rents@fha-wales.com
  • In person or writing:
    43 Walter Road, Swansea, SA1 5PN
  • Text: 07554 654400

LOVE FOOD HATE WASTE!

Love Food Hate Wales14We're all trying to make our money stretch as far as possible these days, so here's a helpful session to help you get the best value out of the money you spend on food. We'd need a minimum of four people to organise a session - so contact Teresa Greenall at Family Housing if you're interested. Click on the picture to enlarge and read the details.

Teresa can be contacted by phone (01792 482160) or email (teresa.greenall@fha-wales.com).


TENANT SUPPORT IMPROVEMENTS

The housing department has looked at the way the role of the housing officer in particular has changed and the need for more face to face contact in the community, assisting tenants with all aspects of housing, identifying and providing support so they can sustain their tenancies.

We have now created a more joined up approach and have introduced 4 patches and within each patch there is a Rents Housing Officer, a Tenancy Management Housing Officer and Housing Administrator support.

CLICK HERE for the full story and to find your new contacts details.


MEET THE DEMS TEAM!

The DEMS team are Family Housing's Direct Employed Maintenance team. They carry out some of the repairs and installation work on Family Housing's properties. CLICK HERE to meet the team!


LET'S STOP THE BLOCK!

The Welsh Water team has found a huge range of colourful objects in our network, including mobile phones, teddy bears, toothbrushes, spanners, and dozens of goldfish. However, the biggest problems are caused by the build up of everyday items like wipes, cotton buds, and quilted toilet paper; fat, oil and grease. This also affects Family Housing if the blockage occurs on Family property. FULL DETAILS are on this link to Welsh Water's website and there are some handy reminders available by CLICKING HERE.


ARE YOU READY FOR UNIVERSAL CREDIT?

YBAC Logo Are you ready for Universal Credit? Use this handy planner to check if you need to do anything now.




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