Use the menus above to browse our site.
At the Tenants Panel AGM on 5th June 2019, the Chair of the Panel stepped down and resigned from the Panel due to other commitments.
The remaining Panel members voted in early July 2019 to dissolve the Tenants Panel. As a result there is no longer a Family Housing Tenants Panel.
Family Housing staff, Board members and some involved tenants are currently exploring other ways in which staff and the Board can ensure that they are hearing the tenants' voice.
Family Housing Association has now achieved the highest Regulatory Judgement rating of Standard/Standard following an in-year review. You can read comments by Family's Chief Executive by clicking on the link. The link also contains links to the judgements in Welsh and English.
Your safety in your home is important to Family Housing. Family carry out regular Fire Risk Assessments on every home they own. CLICK HERE to view a list of the scheduled dates for your home to be checked and for other useful information about keeping yourself and your family safe.
The latest update to Family Housing's Business Plan Summary 2018 - 2023 is available by clicking on the blue link (opens in a new tab / window).
Tenants in Wales can make their voices heard! Join Tenant Pulse and you will be asked occasionally via short surveys about important issues e.g. Welfare reform, new housing legislation etc. Each time you give your view you could win High Street vouchers. We positively encourage tenants from all types of housing.
You can join Tenant Pulse by going to: www.tpas.cymru/pulse or by filling out our freepost paper registration form – copies available by phoning 02920 237303 or 01492 593046.
You can read about the background to Tenant Pulse by CLICKING HERE.
The Citizens Advice Bureau has produced a series of leaflets which can help you ensure that you are receiving the appropriate benefits. Click on the links below to read them.
The results of the STAR Survey conducted on behalf of Family Housing by Strategic Research & Insight at the end of 2016 have now been published. Please click on the link to read the report.
The Family Housing Scrutiny Panel have now published their Communications Report - Part 1. Click on the link to read the full report.
The Welsh Government’s Housing Regulation Team regulates Housing Associations registered in Wales, which are also known as ‘Registered Social Landlords’ (RSLs).
|Family Housing understand that tenants may sometimes experience financial problems and have difficulty in paying the rent. Help is available from Family's Financial & Welfare Worker, Phil Burge. Click here for full details of the help available and how to contact Phil.|
The recently formed Swansea Children's Choir aims to help boys and girls between the ages of 7 and 13 grow their confidence through singing practice and performance. If you're interested in learning more, please click on the link which will take you to their Facebook page.
The Community Housing Officers for some areas of Family Housing's housing have recently changed. A full list can be viewed by CLICKING HERE.
The Scrutiny Panel is looking for enthusiastic tenants to join them. Give us a few hours a month to challenge Family Housing’s decisions that affect us all. CLICK HERE for full details.
Family Housing have published an easy-to-read synopsis of their Self Evaluation Report 2016. This gives all tenants an insight into how Family Housing are performing. Click on the links to read it in ENGLISH or WELSH.
The Regulatory Framework for Housing Associations Registered in Wales was issued in 2011 and sets out the expectations to be met by housing providers to ensure that residents get a fair deal and that public money is safeguarded.
From 1 July 2015, as part of the UK Calling changes, all numbers starting 0800 or 0808 were made free for consumers to call from mobile phones, as they already were from landlines.
This includes calls to Family Housing Repairs service on 0800 435223.
We all want the common areas around our homes in complexes to look their best. Most are cared for by Family Housing's Estates team. You can now easily give feedback online by answering a short survey. CLICK HERE to complete the form.
The Family Tenant website is regularly updated with useful information for all tenants. If you want to make sure you don't miss any of the latest information, sign up for our email newsletters!
We'll send you an email each time a new post is added, and we'll also send you occasional emails with other useful information.
You can sign up by completing the boxes in the top right hand corner of the HOME PAGE. You'll receive an email for you to confirm that you want to sign up. Click on the link in that email and you'll soon be keeping up to date with all the news!
You can unsubscribe at any time by clicking the link at the bottom of each email.
Please find below links to the lists of services provided in the five counties in which Family Housing Association operates.
Carmarthenshire currently do not have a directory of services in this area. It will be added as soon as one becomes available.
Technology can make life easier if you have hearing or sight problems, but knowing where to start isn't always easy - Online Today Cymru is here to help. CLICK HERE for more information.
Fire doors are a crucial part of the passive fire protection of every commercial, public and multiple occupancy building. They save lives and property. CLICK HERE to read an article all about fire doors and why they're so important!
Unsafe gas appliances produce a highly poisonous gas called carbon monoxide (CO). It can cause death as well as serious long term health problems such as brain damage. CLICK HERE to read about the signs to look out for and keep yourself and your family safe.
Are you from an ethnic minority background and aged 50+? Come and talk to the Advocacy Officer at Swansea Mosque about local services, activities and events. The Welcome Event is on Monday 18th May 2015 at 2pm and then The Advice Café will be on the first Monday of every month. CLICK HERE for full details (opens in a new tab window).
Victims of anti-social behaviour (ASB) have been given a stronger voice thanks to the introduction of the Community Trigger.
The new initiative has been introduced in the UK and processes have been put in place in Carmarthenshire, Ceredigion, Powys and Pembrokeshire to allow people to access the new power.
The Annual Review is now available to read online. CLICK HERE to read the review (opens in a new tab / window)
||Family Housing Association Wales Ltd has changed the way in which we set up and manage direct debits. Allpay are now collecting our direct debits and this means that our tenants can set up and amend your payments for Rent, Water or Recharges over the phone or at Family Housing Association’s office with an Income Recovery staff member. We can now offer more flexible payment cycles which are weekly, fortnightly, 4 weekly, monthly, quarterly and annual.
If you would like more information on this, to set up or amend a direct debit please contact the rents team by:
Teresa can be contacted by phone (01792 482160) or email (email@example.com).
The housing department has looked at the way the role of the housing officer in particular has changed and the need for more face to face contact in the community, assisting tenants with all aspects of housing, identifying and providing support so they can sustain their tenancies.
We have now created a more joined up approach and have introduced 4 patches and within each patch there is a Rents Housing Officer, a Tenancy Management Housing Officer and Housing Administrator support.
CLICK HERE for the full story and to find your new contacts details.
The DEMS team are Family Housing's Direct Employed Maintenance team. They carry out some of the repairs and installation work on Family Housing's properties. CLICK HERE to meet the team!
The Welsh Water team has found a huge range of colourful objects in our network, including mobile phones, teddy bears, toothbrushes, spanners, and dozens of goldfish. However, the biggest problems are caused by the build up of everyday items like wipes, cotton buds, and quilted toilet paper; fat, oil and grease. This also affects Family Housing if the blockage occurs on Family property. FULL DETAILS are on this link to Welsh Water's website and there are some handy reminders available by CLICKING HERE.